Nightly backups
Every business’s data is backed up every night, encrypted, to a separate server. Backups include your files too, such as logos, venue photos, invoice PDFs and email attachments. We keep the last week of backups, so we can restore your business to a recent night if something goes badly wrong. Contact support if you ever need a restore.
Leaving Mobile DJ Manager
We’re sorry to see you go. Your data is yours, and you can take all of it with you.
- Contact support and tell us you are leaving. We agree a closing date with you, normally 30 days away.
- From then, your account is closed to day-to-day use:
- signing in takes your admins to a Download your data page
- your customers’ portal shows that it has closed
- your enquiry form, guest playlists, calendar feeds and website widgets stop working
- automations stop, so customers no longer get emails from you
- your subscription won’t renew
- Download your data. It’s one ZIP file with a spreadsheet (CSV) for every kind of record, from customers and events to payments, invoices, contracts and emails, plus all your files and a guide to what’s inside.
- A week before the closing date we email you a reminder.
- On the closing date, everything is permanently deleted: customers, bookings, payments, invoices, files, backups and your account. This can’t be undone.
Keep your records. You may have to keep financial records, such as invoices and payments, for six years. Keep your download somewhere safe, because we can’t recover anything after the closing date.
Changed your mind before the closing date? Contact support and we can cancel the closure. Your account goes back to normal.
Just cancelling your subscription
If you only want to stop paying, cancel in Settings > Subscription. Your data isn’t deleted. See Your subscription, seats and billing.